Policies

Shipping: Most in-stock items will be shipped within 1 to 20 business days, but items not in stock can take extra time to ship. If there are delays, customers will be notified via email. Delivery time and condition is entirely the responsibility of the postal carrier. All orders are shipped with tracking and insurance. This covers lost or damaged packages and does not cover packages marked as delivered. It is up to the customer to make sure that the delivery location is secure. Once your product is marked delivered to your shipping address, Ninja Pyrate will not be held responsible for any theft after your package has been delivered. Ninja Pyrate is not responsible for lost, damaged, or stolen packages, including packages lost at international customs. When packages are addressed as ordered and returned by the shipping carrier or customs, shipping refunds are not given. Shipping must be paid for again in order to be reshipped. If your order is not received within 10 business days from receiving tracking information, please let us know. We will then submit a missing mail request which may take up to 30 days. If you have not received your order by then, we will offer a replacement or refund.

International orders may incur duties fees in accordance with the laws of your country which you may have to pay before delivery. We are not responsible for these fees and do not know the laws of every country and advise you to contact your local duties office if you have questions. International orders may be delayed in customs for unknown reasons. We have no control over customs and cannot rush this process. 

Returns: Returns/exchanges are accepted within 2 weeks of receipt of your order on new/unused items. Please first contact us to start the return, and ship the item insured to: Ninja Pyrate, 4720 Klondike Rd, Lithonia, GA 30038. Ninja Pyrate is not responsible for shipping on returns or exchanges. Items returned showing signs of use that cannot be resold as new will not be accepted and will be shipped back to the customer at their expense, or will incur a reconditioning fee and be partially refunded.

Age Requirement: This site is only for use by those 18 years of age or older.

Safety Disclaimer: Caution! Risk of injury or death! While we work hard to make the safest products possible, spinning things can be dangerous. To avoid risk of injury or death, destruction of property, and personal liability concerns, do not light on fire. If you do light up, wear dense natural fibers (such as cotton) or fireproof materials such as nomex or kevlar. Use standard fuels only, such as white gas, lamp oil, or isopropyl alcohol. Spin off your props, and always have a safety with a duvetyne or wet towel standing by. Keep your skin covered. Unlit props may also cause harm, and not all props are made for fire. Use items only for their intended purpose. By purchasing this item, you release Ninja Pyrate, LLC. of all claims, financial or otherwise. You agree to use these products responsibly and at your own risk. You must be 18 years of age or older to purchase from our site.

Your acceptance of these terms: By using this Site, you signify that you are at least 18 years old and you verify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Privacy

This Privacy Policy governs the manner in which Ninja Pyrate LLC collects, uses, maintains and discloses information collected from users (each, a "User") of the ninjapyrate.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Ninja Pyrate LLC.

Personal identification information: We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an order and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information: We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies: Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information: Ninja Pyrate LLC collects and uses Users personal information for the following purposes:

To improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs.

To process transactions: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

To administer a content, promotion, survey or other Site feature

To send Users information they agreed to receive about topics we think will be of interest to them.

To send periodic emails: The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information: We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

Compliance with children's online privacy protection act: Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Changes to this privacy policy: Ninja Pyrate LLC has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Contacting us: If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Ninja Pyrate LLC

4720 Klondike Rd. Lithonia, GA 30038

We respond quickly to emails to sales@ninjapyrate.com.

In the event of an emergency, we can also be reached at 206.295.0169, but if there is no emergency please email us at sales@ninjapyrate.com.