About Us/Shipping/Contact

At Ninja Pyrate we aim to take fire spinning and flow toys to the next level - making professional quality carbon fiber fire spinning equipment and flow props. The Evolution of Revolution!

Shipping Info:

  • Whenever possible, we try to ship orders within 1-10 business days after the order is received. ***As of 11/8/21: during the Covid-19 pandemic, orders are currently being shipped within 1-25 business days. Holiday deliveries are not guaranteed.***
  • During the Covid-10 Pandemic, shipping may also be delayed - especially for international orders.
  • We are a small 2-person business and usually ship orders Tuesday through Friday. We do not ship over the weekend.
  • Expedited shipping does not affect order fulfillment time.
  • When your order is packed and labeled, you will receive a tracking email at your provided email.
  • The package will be picked up the next business day, which is the first shipping day.
  • USPS Priority usually takes 1-3 business days in the USA from the first shipping day.
  • UPS Ground usually takes 4-7 business days in the USA from the first shipping day.
  • UPS 2nd Day Air takes 2 business days in the USA from the first shipping day.
  • USPS Priority Express and UPS Next Day Air take 1 business day in the USA from the first shipping day.
  • Estimated US and International shipping prices are available in your shopping cart.
  • If you need an order by a certain date, please email us to find out if we can accommodate your request.
  • International orders may incur duties fees in accordance with the laws of your country which you may have to pay before delivery. We are not responsible for these fees and do not know the laws of every country and advise you to contact your local duties office if you have questions. 
  • International orders may be delayed in customs for unknown reasons. We have no control over customs and cannot rush this process.
  • We travel to festivals throughout the year which can occasionally cause short delays due to travel and stock shortage, but we will email you if we expect your order to take more than 35 business days to ship.

We're happy to answer questions!

Please email us if you need assistance - whenever possible, we try to respond to emails within 1-2 business day: sales@ninjapyrate.com

It is often too loud in the shop to answer voice calls, and we are unable to respond to voicemails. If an urgent call is needed, our phone number is 206.295.0169, but please email us for a much faster response.

4720 Klondike Rd / Lithonia, GA 30038

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